|Frequently Asked Questions
d.b.a. Peak Pet Pantry
The (Pikes) Peak Pet Pantry receives a lot of email and calls. Therefore, we have designed a 'FAQ' page. If you have a question please see if it's below. If you still have questions or would like to contact the Pantry, please CONTACT US or call (719) 217-9528.
"How do I apply for assistance?"
Anyone who feels they're in need can apply for assistance. Please see our APPLICATION GUIDELINES for more information and to download our application.
"Where are you located?"
We don't have an office at this time, but our food is distributed from our PAWS van in the parking lot of SecurCare Self Storage, located at 4729 Astrozon Blvd [map].
"Do I need to bring anything with me when I pick up food?"
At this time, we ask new and return clients to bring a driver's license, social security, or green card so we may issue our HOPE card to each person. We also recommend bringing a grocery bag to hold food and/or treats and a container such as a bucket or plastic tote to hold cat litter, if desired. Due to confidentiality reasons, we record just the last four (4) numbers of your license or card number to use as a Pantry ID number.
"What are your hours? Is there any reason you would be closed such as weather or a holiday?"
At this time we give out food from 2:00-3:00pm Thursdays in front of SecurCare Self Storage (see above "where are you located?") and the first and third Saturday of each month on the westside of Colorado Springs, near I-25 and Bijou. The only reason we wouldn't be giving out food is to observe Thanksgiving Day and Christmas if it falls on a Thursday. We are available for any other holiday including New Year's and the Fourth of July if they fall on a Thursday. We try very hard to be open even in inclement weather as people have come for help in the snow and rain.
"Do you deliver?"
We are unable to deliver at this time. If you are in need of assistance but don't have access to a vehicle, please try the Mountain Metro transit bus system. Go HERE to plan your trip on the Mountain Metro Transit. If you need assistance but am home-bound due to illness or injury, disabled, and/or are confined to a wheelchair, please contact Harley's Hope Foundation and they will try to accommodate your situation.
"I'd like to donate. Do you accept opened bags of dog or cat food?"
Yes, we accept opened bags of dog and cat food as long as they: 1. Are not on any recent recall list, 2. Are either in their original container or labeled with a note as to what brand and flavor of food it is, 3. Are not expired more than 6 months, and 4. Do not contain any foreign objects such as wood, sand, etc.
"My cat (or dog) recently passed away. Would you accept their supplies (blankets, beds, bowls, collars, etc) and any left over food?"
Yes, we accept all supplies having to do with the care and maintenance of a dog, cat, or any other pet one is legally able to have in the state of Colorado. See our policies above in regards to any opened bags of pet food.
"I need to move and would like to find a place that would allow my pet. Can you help?"
We try to help people find pet friendly housing so they may keep their pet. We also attempt to talk to landlords or lease managers about providing reduced pet deposit or fee costs for those who have lost their home due to foreclosure. Please see our RESOURCES page for housing referrals.
"How long could I get assistance? How much food could I get?"
We ask only one person per household applies. Return and new clients may come once in 14 days up to 3 months, then if possible, not come during the fourth month then start the cycle over. The amount of dog and cat food we provide varies and is determined by the number of pets in the household, their sizes, and the amount of donations we receive. We are not to be used as a permanent supply of a household's pet food. We are established to help those who need temporary assistance.
"What kind of food do you have?"
We have dry and canned dog and cat food. Occasionally we have food for other animals such as rabbits, ferrets, some birds, and horses. We give out the food by weight and not by the type or brand. We also occasionally have cat litter that is given out by request when one brings their own container such as a bucket, plastic tote, empty cat litter bucket, etc. Some requests such as no-corn, grain-free, senior, etc will be accommodated if donations allow.
"Do you offer food for other pets such as birds, rabbits, horses, ferrets, or rodents?"
We offer mainly dog and cat food. Occasionally we have food for birds as well as rabbits, guinea pigs, chinchillas, ferrets, chickens, or horses, but it is very limited and is not always available. However, we are able to get in contact with local rescue groups, who might be able to help more depending on their supplies.
"I live in Peyton and am on disability. Could I still get help?"
Yes. We serve the Colorado Springs area, including but not limited to: Colorado Springs, Black Forest, Falcon, Peyton, Calhan, Ellicott, Yoder, Rush, Manitou Springs, Midway, Woodland Park, Security, Widefield, Fountain, Fort Carson and more. We help those from the military, low-income, the elderly, those on social security, unemployed, disabled, temporarily out of work due to an injury or medical leave, and anyone needing a hand up to feed their pets temporarily until they get paid.
"My neighbor needs food too. Could I pick up food for them?"
No. We ask if a neighbor, family member, or friend needs help too, they contact the Pantry directly at (719) 217-9528 to schedule a time convenient for them to pick up food or you may carpool together one time to get food at the same time. Also if that person has a HOPE card, you may bring that card with the recipient's name on it to pick-up food on their behalf.
"If I make a donation, could I get a receipt for my records?"
We are a 501(c)(3) nonprofit organization, so most donations are tax deductible as permitted by law. We will gladly supply receipts when they are requested.
"What can I do to help?"
We need pet food and volunteers the most. The volunteer positions available are: food distribution, writing and mailing letters to local vets, finding and talking to business sponsors, putting up flyers in various locations, and assisting in picking up pet food. If you can spare at least one hour a month, we could use you. For a detailed list of items, please see our WISHLIST.